Introducing SocialSense 2.0

July 21, 2009

Big things have been happening behind the scenes at Networked Insights. A little over a month ago, our development went into seclusion. They were tasked with fast-tracking a series of [...]

Customer [self-]service

July 15, 2009

According to Wikipedia, Customer service is the provision of service to customers before, during and after a purchase. Or, as Wikipedia also cites (and the way I wish more companies [...]

Stats, Baseball, and Software Development

July 8, 2009

“If you can’t measure it, you can’t change it “. This is one of those fundamentals that is so often forgotten at many levels of an organization. Every effort made [...]

Social Media Analytics, Humans vs. Machines

July 1, 2009

The fine folks at www.research-live.com recently posted an email debate titled “Tracking online word-of-mouth: The people vs machines debate.” This debate featured Mike Daniels of Report International arguing the pro-human [...]