Most of the effective algorithms for measuring sentiment rely on fairly well formatted, “predictable” text that follows formal grammar rules. But formal writing carries a bias. It is an immensely more difficult task to harvest information from the drips-and-drabs of informal writing such as is found in twitter and forums (or even blogs).

“If you can’t measure it, you can’t change it “. This is one of those fundamentals that is so often forgotten at many levels of an organization. Every effort made by an organization to change something has behind it an implicit measurement, a representation in the mind of someone with some quality that may differ [...]

I was hoping to have a link to a research paper or report to backup some of what I’m about to claim, but alas, the radio interview that is prompting these thoughts happened perhaps two years ago and I can’t seem to search-up (google or bing -up) the right results. I did find a nice [...]