User-experience

Introducing SocialSense 2.0

July 21, 2009

Big things have been happening behind the scenes at Networked Insights. A little over a month ago, our development went into seclusion. They were tasked with fast-tracking a series of [...]

Customer [self-]service

July 15, 2009

According to Wikipedia, Customer service is the provision of service to customers before, during and after a purchase. Or, as Wikipedia also cites (and the way I wish more companies [...]